1About ANZ Controls

ANZ Controls Pty Ltd (“ANZ Controls”, “we”, “us” or “our”) supplies pressure, level and control instrumentation and related components to customers in Australia and New Zealand, including products from SUCO, AFRISO, Leitenberger, Armano, Krautzberger, Bauser and Schultze.

2Use of this website

You may use this website to browse products, obtain product information and submit enquiries for lawful purposes.

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software or use website content in a way that infringes our rights or the rights of another party.

We may update, modify, suspend or withdraw parts of the website where reasonably required for maintenance, security, product updates or business operations.

3Product information

We make every reasonable effort to ensure that product descriptions, specifications, pricing and other information on this website are accurate. However, errors and omissions may occasionally occur.

Product images are for illustration and may not represent the exact product supplied. Manufacturers may change product specifications, appearance, packaging or other details from time to time.

We may update product information, specifications and pricing at any time without notice.

4Pricing and GST

All prices shown on this website and in our quotes are in Australian Dollars (AUD) and exclude GST and freight, unless stated otherwise. GST and freight are added to your quote or invoice.

Prices may change from time to time. The price that applies to your order is the price in the quote or sales order confirmation we issue, subject to correction of genuine pricing or data errors.

If an obvious pricing error affects an order, we will contact you before processing the order to confirm the correct price or cancel the affected item or order.

5Quotes, orders and acceptance

Products can’t be bought through an online checkout on this website. All orders are placed by email to sales@anzcontrols.com.au, usually after you have received a quote from us.

Sending us an order is an offer to buy the products listed. Your order is accepted when we issue a sales order confirmation.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• an incorrect price or product description has been given;
• payment can’t be received;
• the order appears fraudulent or suspicious;
• delivery can’t reasonably be made to the nominated address; or
• an obvious system or product-data error has occurred.

If we cancel an order after payment has been received, we will refund the cancelled item or order.

6Payment

Customers without an approved 30-day trading account are on a cash basis. Cash-basis orders must be paid in full when the order is placed, before the order is released for dispatch.

Customers with approved trading terms pay in line with those terms, which apply in addition to these Terms and Conditions.

You are responsible for making sure the billing, contact and delivery details you give us are accurate and complete.

7Stock and availability

Stock levels change as orders are processed. If we can’t supply an ordered product, we will contact you to discuss an alternative product, a backorder or a refund.

We will not substitute a materially different product without your agreement.

8Freight and delivery

We deliver within Australia and to New Zealand. The carriers we use and the options for booking freight on your own account are set out on our Freight and Payment Update page, which forms part of these Terms and Conditions.

Delivery timeframes are estimates and may vary with destination and carrier availability. Tracking details are provided at dispatch where available.

9Order changes and cancellations

If you need to change or cancel an order, email sales@anzcontrols.com.au as soon as possible. Standard orders may be amended within the 48-hour window shown on our documents. After that, or once an order has been packed or dispatched, we can’t guarantee a change or cancellation.

The following special orders can’t be cancelled or returned because you have changed your mind once the order is placed:

• any product ordered in specifically for you;
• any gauge glycerine-filled specifically for your order; and
• any pressure or temperature switch adjusted to your specification.

The 48-hour amendment window does not apply to these items. Once we have released the sales order confirmation, the order is final.

This does not affect your rights under the Australian Consumer Law. If an item is faulty or does not match its description, you are still entitled to a repair, replacement or refund as the law provides.

10Returns

All returns must be requested in writing by email to sales@anzcontrols.com.au and approved by us before any goods are sent back. Please include your order or invoice number, the item and the reason for the return. Goods sent back without our approval may not be accepted.

Change-of-mind returns are accepted at our discretion. Products are generally not eligible for a change-of-mind return if they are special orders (see section 9), clearance items, or have been installed, used, modified or damaged after delivery.

These conditions do not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law.

11Damaged or incorrect deliveries

Please inspect goods on delivery and email sales@anzcontrols.com.au within five business days if goods arrive damaged or if an incorrect item has been supplied. Include your order details and photos where possible.

Where we have supplied an incorrect product or made a packing error, we will arrange and cover the cost of return freight once the return has been approved.

12Product selection and suitability

Many of our products are application-specific instruments and components. You are responsible for confirming that a product suits your application before ordering, including where relevant:

• pressure range and operating pressure;
• thread or process connection;
• voltage or electrical requirements;
• wetted materials and media compatibility;
• environmental and operating conditions; and
• the intended application.

If you are unsure whether a product is suitable, contact our technical team before ordering. We are happy to help.

13Installation and use

Products must be installed, operated and maintained correctly for their intended application and in line with the manufacturer’s instructions, technical documentation and safety requirements.

Where installation requires specialist or licensed work, you are responsible for making sure suitably qualified people carry it out.

Subject to the Australian Consumer Law and any other rights that can’t legally be excluded, we are not responsible for loss or damage caused by incorrect installation, misuse, unauthorised modification, neglect, normal wear and tear, or use outside a product’s specified operating conditions.

14Warranty

Warranty terms vary between products and manufacturers. We assess warranty claims in line with the Australian Consumer Law and the manufacturer’s warranty policy.

To make a warranty claim, email sales@anzcontrols.com.au with your order details and a description of the fault. Some products may need to be returned for inspection, testing or manufacturer assessment before an outcome can be given.

15Australian Consumer Law

Nothing in these Terms and Conditions or any of our policies is intended to exclude, restrict or modify any consumer guarantee, right or remedy that can’t lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies, you may be entitled to a repair, replacement, refund or compensation, depending on the circumstances and the nature of the failure. Customers in New Zealand keep any rights under New Zealand law that can’t lawfully be excluded.

16Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of this website or of products we supply, where that liability can lawfully be excluded.

Nothing in this section excludes, restricts or modifies any liability, consumer guarantee, right or remedy that can’t lawfully be excluded, restricted or modified.

17Intellectual property

Unless stated otherwise, content on this website, including ANZ Controls branding, original text, graphics, page layouts, documents and original images, is owned by or licensed to ANZ Controls.

You may view and use website content for evaluating and buying products. It must not be reproduced, republished, commercially distributed or systematically copied without our permission, except where the law allows.

Third-party trademarks, manufacturer names, product names, documentation and brand assets remain the property of their owners.

18Privacy

We collect and handle personal information in line with our Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

19Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our website, products, business operations or legal requirements. The current version is published on this page with the date it was last updated.

The Terms and Conditions that apply to an order are those in effect when the order is placed.

20Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any dispute is subject to the jurisdiction of the courts and tribunals of Queensland, subject to any rights or remedies you have under Australian law.

21Contact us

If you have a question about these Terms and Conditions, an order or a product, please contact us: