1Information we collect

When you visit our website, request a quote, place an order, sign up to our emails or contact us, we may collect personal information including:

• name and company name;
• billing and delivery addresses;
• email address and telephone number;
• the industry you work in, when you choose it on one of our forms;
• payment details needed to process your order; and
• quote and order history.

We may also collect technical information when you browse our website, including your IP address, browser type, device information, pages viewed, website activity and referral sources.

2How we use your information

We use personal information to:

• prepare quotes and process and fulfil orders;
• arrange delivery of products;
• send invoices and sales order confirmations;
• respond to enquiries and provide technical and customer support;
• manage warranty and returns requests;
• improve our website and customer experience;
• detect and prevent fraud; and
• meet our legal and regulatory obligations.

Where you have given consent, we may also send you information about products, promotions and company updates, matched to the industry you selected. You can unsubscribe from marketing emails at any time using the link in each email.

3Cookies, analytics and third-party services

Our website uses cookies and similar technologies to make the site work and to understand how visitors use it. Most web browsers let you manage or disable cookies in their settings.

We use trusted third-party service providers to help run our business and website, including:

• payment processing providers;
• freight and delivery carriers;
• website hosting and WordPress service providers;
• analytics providers; and
• email and communication platforms.

These providers only receive the information they need to perform their services. Some of them may store information on servers outside Australia.

4Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.

We keep personal information only for as long as we need it to meet business and contractual obligations, provide customer support, comply with taxation and legal requirements and maintain business records. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

5Accessing and correcting your information

You may ask to access the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date.

To access or correct your information, ask a privacy question or make a privacy complaint, please contact us using the details below. If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

6Australian privacy law

We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

We may update this Privacy Policy from time to time. The current version is published on this page with the date it was last updated.

7Contact us

If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact: