Freight and payment
Freight and Payment Update
Effective 17 November 2026
Last updated: 3 November 2026
We are standardising the carriers we use and the way cash-basis orders are paid, so that every order takes a clear, consistent path from our dock to yours and leaves without delay. The changes below apply to orders placed from 17 November 2026. Orders placed before then are not affected.
1Freight within Australia
Sent on the ANZ Controls freight account
| Shipment | Carrier |
|---|---|
| Up to 5 kg — 1 kg, 3 kg and 5 kg satchels | StarTrack Premium |
| Over 5 kg | FedEx Road Express |
| Local deliveries | StarTrack, or Couriers Please for Brisbane |
These are the only carriers we use for domestic freight.
Sent on your freight account
We are happy to book on your own account with FedEx, TNT or StarTrack. For any other carrier you will need to book the collection yourself. We will send you the dimensions and weight of your shipment as soon as it is ready to go.
2Freight to New Zealand
Our default service is FedEx International Economy.
If you hold a FedEx or DHL account, we will book on your account on request. For any other carrier you will need to arrange collection yourself, and we will send you the shipment details once your order is ready.
3Payment at the time of order
Customers without a 30-day trading account are on a cash basis. From 17 November 2026, all cash-basis orders will need to be paid in full when the order is placed. This lets us release your order straight to dispatch rather than holding it while payment is arranged.
Customers with approved trading terms are not affected by this change.
Special orders: no cancellation or change-of-mind returns
The following orders can’t be cancelled, and can’t be returned because you have changed your mind, once the order is placed:
- any product ordered in specifically for you;
- any gauge glycerine-filled specifically for your order; and
- any pressure or temperature switch adjusted to your specification.
The standard 48-hour amendment window shown on our documents does not apply to these items.
Once we have released the sales order confirmation, the order is final.
This does not affect your rights under the Australian Consumer Law. If an item is faulty or does not match its description, you are still entitled to a repair, replacement or refund as the law provides.
Questions? Call 07 5535 8700 or email sales@anzcontrols.com.au
ANZ Controls Pty Ltd · ABN 12 002 802 397